When Social Media Feels Icky

I was speaking with one of my clients earlier today and she mentioned that, while she saw the value and benefit of social media, there were times where it also felt icky. When I asked more about “icky”, it came out that this client was struggling with the...

How to Deal With an Angry Customer

Dealing with an angry customer is never pleasant. When a customer is angry, we can feel like we’ve done something wrong, or that we’ve somehow failed. This is in relationship to the stress we feel around interacting with that customer to try and make...