Listen to this post: [sc_embed_player fileurl=”http://profpopfreeaudios.s3.amazonaws.com/how-to-deal-with-online-complaints.mp3″] One of the biggest fears companies have is receiving criticism or complaints, especially through social media. These can be...
Dealing with an angry customer is never pleasant. When a customer is angry, we can feel like we’ve done something wrong, or that we’ve somehow failed. This is in relationship to the stress we feel around interacting with that customer to try and make...
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