How Fear Impacts Your Marketing
Lately, I’ve been thinking about the power of fear and how fear impacts your marketing efforts. I attended a continuing education program last week which reminded me that the greatest human need is to be connected to other people, and that the greatest human...Dealing with angry customers, part I
In keeping with our client management theme, let’s look at some ways you can deal effectively with angry customers. First, you have to accept that you can’t please everyone. I know, this is easier to say than do, but it really is the first step to moving...Increase Your Revenue
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