What Metrics Should You Measure?
I have some of the smartest clients in the world. Yes. Seriously. These are people who are completely brilliant at what they do- they are often very well known, and have communities numbering in the thousands. Yet, even these very well known brilliant people have...How to Deal With an Angry Customer
Dealing with an angry customer is never pleasant. When a customer is angry, we can feel like we’ve done something wrong, or that we’ve somehow failed. This is in relationship to the stress we feel around interacting with that customer to try and make...Increase Your Revenue
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