Dealing with an angry customer is never pleasant. When a customer is angry, we can feel like we’ve done something wrong, or that we’ve somehow failed. This is in relationship to the stress we feel around interacting with that customer to try and make...
In keeping with our client management theme, let’s look at some ways you can deal effectively with angry customers. We already talked about the importance of acceptance. The second step is to find a way to show your customer that you understand. You can use the...
In keeping with our client management theme, let’s look at some ways you can deal effectively with angry customers. First, you have to accept that you can’t please everyone. I know, this is easier to say than do, but it really is the first step to moving...
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