Dealing with angry customers, part I

In keeping with our client management theme, let’s look at some ways you can deal effectively with angry customers. First, you have to accept that you can’t please everyone. I know, this is easier to say than do, but it really is the first step to moving on from anger and criticism. This is easier to do, incidentally, when you don’t take the customer’s complaint as a personal attack on you. This is easier to do when you have an identity separate from your business. (more on this in future posts…)